ESP Security advises the following:

1.  Always contact esp security if any messages appear on your alarm panel.
2.  Never alter your phone line connection or change phone provider  without contacting esp security first.
3. Always test your alarm weekly as per our instructions below.

Weekly Testing of Alarm Steps:

(1) Contact your monitoring station to tell them you wish to test your alarm

(2) Set your alarm system

(3) Exit the building

(4) After approximately 3 minutes please re-enter the building

(5) Open all external doors and tap all window sensors

(6) Walk in front of motion beam

(7) Check alarm key pad  to see all zones activated, and contact monitoring station to see did all zones activated with them

(8) If any of the zones DO NOT activate please call or email ESP Security immediately – 01 8391188

What happens if you are not currently a ESP Customer

As Esp offers a 24 hour service to its customers, we often receive calls from people who are not our customers but need our help.

An example of this type of call we receive is when a person moves into a house, the house has a house alarm which nobody has the code for and after a period of time the house alarm goes off and nobody can stop it because they don’t have the alarm code.

If they call our 24 hour help line we can help them either over the phone or sending an engineer to re-programme  the alarm giving them  a new code.Sometimes the house alarm cannot be reprogrammed due to the age, in that case we can at least silence the house alarm and give the client a price for a new system.

The same can be done for all alarm households, even if the alarm customer is not our customer. In some cases the person with the alarm going off, is a person renting the property who has not been given the code. Once we are given the go ahead by the landlord we can despatch an engineer to do the repair and the landlord can pay our bill over the phone by card and we can then email a receipt for work carried out and give our recommendations for any future work necessary.

House alarms are a fantastic way of keeping your family safe and your property protected – but when alarms are not looked after then they can be big trouble. If you find yourself in that situation then don’t cut any cables or try  dismantling the alarm –  just call our 24 hour help line and we can take it from there, as cutting the cables can be dangerous and can make the fault worse.

When alarm systems came to Dublin first there was no license for alarm installers to adhere to. This meant anybody could install your house alarm. They very often put their phone number on the alarm panel but had no intention of providing a 24 hour service, so when a fault came,  there was nobody to answer the call, leaving people with alarm bells ringing, sometimes all night or all weekend.

If a person finds themselves in this position then that is bad enough but for a family with a baby or children then the problem is much harder for them to deal with. If you activate your alarm and it wont  accept your code then wait 1 minute and put 0 in front of the code and try again – in the case of an Astec alarm use the word clear and then put in the code. This often helps .

To contact Brian from ESP Security about your alarm rapair, call 01 8391188 or click here